How Can We Help?
Why hasn't my match bonus been issued yet?
Where did your bonus go?
Your match bonus hasn't been issued yet because you may have forgotten to redeem the code required for the bonus, or perhaps you haven't deposited enough to activate the bonus.
The minimum deposit amount required to claim a bonus is $20, unless otherwise stated. Click 'Bonus - Terms and Conditions' to understand the uses and how bonuses are administered.
Make sure you've claimed your Match Bonus by checking your Active Bonuses. Click the profile icon, then 'My Rewards'.
Be sure that your deposit is completed in a single transfer and includes the right amount for the bonus to unlock, or you could miss out!
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